Terms and Conditions

Between Hacienda Jacana Limited hereinafter “Hacienda Jacana“, “we“, or “MERCHANT“, and the “User”, “Customer”, “You”, or “Visitor”.

Please read the details of the following terms and conditions carefully.

By accessing and/or using the www.haciendajacana.com website (the “Website“) you (the “User“) acknowledge that you have read, understood and accepted without limitation or qualification these terms and conditions, and your use of the Website indicates your acceptance as a User of the following terms of use.

If you do not agree to the terms and conditions, do not access or continue to use the Website.

Refund Policies

All refunds must be requested by the User in line with the cancellation policy as per the below and cancellation charges will be as per Hacienda Jacana’s Bookings, Cancellations & Conditions Of Stay.

Reasons For Refund

  1. It is not possible to deliver the original product/service and another product/service of similar characteristics at the same or higher price is unavailable.
  2. If the customer has paid an incorrect amount, the refund will apply for the difference from the amount paid and the correct amount

Due to the different scenarios that may occur in online shopping, all cases not covered by these policies will be reviewed and processed individually by customer service agents.


The customer who wishes to request a refund must write to the email address stipulated in “Contact and Notifications” and provide the following information:

  1. Invoice number. (Sent by email upon completion of payment):
  2. Description of the item and/or order.
  3. Reason for requesting a refund.
  4. Method of payment with which the purchase was made.

Once the refund request has been received by Hacienda Jacana, it will be reviewed. Receipt of the request does not imply authorisation of the refund.

The refund request will be analysed, and the customer will be notified, both in cases of proceeding and in those cases where the claim is declined, together with the corresponding reasons.

Times: The estimated processing time for a refund, once authorised, is 5-10 working days, the crediting of funds in the case of card payments will depend on the processing times of your issuing bank.

Service Policy

These Policies are valid for the The MERCHANT Website and it is understood that when purchasing any of our products or services the customer accepts the service policies specified below.

  1. RECEPTION OF THE SERVICE: Once the service has been processed through our website, we will accept cancellations as long as we have not proceeded with the provision of the service. In this case, the customer must request a refund or cancellation of the payment, in order to proceed with the refund, using the payment method used to make the same, or the one agreed with The MERCHANT, provided that it complies with the conditions explained above. To cancel your order or any of the services of the same, the customer must contact us via the email address indicated in the “Contact and Notifications” section of this contract.

General Policy

  1. PAYMENT: The customer agrees to pay / settle the order placed via the Website in full. The type of payment will be selected at check out, and options may include payment by credit card, Linx or international enabled debit cards.
  2. ORDER POLICIES: The customer must provide full details of the recipient’s address. The MERCHANT reserves the right not to deliver information to the customer in case he/she has provided partial or misleading information about his/her identity.
  3. CANCELLATIONS: The customer must request a refund or cancellation of the payment via the email address indicated in the “Contact and Notifications” section and these will be subject to our cancellation charges as set out in our Bookings, Cancellations & Conditions Of Stay Policy which can be found at www.haciendajacana.com.
  4. LIMITATION AND LIABILITY: Use of online banking without the owner’s authorisation or credentials. We are not responsible for purchases made using credit cards without prior authorisation from the owner or for the use of stolen credentials; it being understood that the person making the purchase is fully authorised to carry out the transaction and that, therefore, we cannot refuse to process it. Conducting transactions over the internet without the prior consent of the owner constitutes fraud which is punishable by applicable law.

We do not accept, under any circumstances, any payment not acknowledged by the customer due to lack of knowledge of the method of payment or disagreement with delivery. The fact of establishing a claim with the bank, not knowing your purchase, implies a suspicion of potential fraud, so that with the information of the order, signature of receipt of the order by the recipient, will have sufficient evidence to support the claim to be filed. It is therefore of vital importance that the customer always contacts us to clarify any point.

  1. CONSUMER PROTECTION: We are committed to abide by the provisions of the Consumer Protection and Defence Law and the guidelines regarding Privacy Policy.
  2. NOT FORESEEABLE: Any situation not foreseen in these policies will be resolved by our Customer Service. At all times will be verified under the philosophy of maximum customer satisfaction, compliance with our agreements, with the understanding that there will be external agents to us that will prevent us from fulfilling our purpose.
  3. INFORMATION SECURITY: The transfer of personal data and the integrity of the Website is protected by using SSL (Secure Sockets Layer) encryption technology as a secure channel in the transactions you make.
  4. AVAILABILITY AND PRICES: Prices are expressed in Trinidad and Tobago Dollar TTD. They may also be subject to change without prior notice. The MERCHANT ensures the availability of the products and services shown on the website. Should a situation of unavailability arise, The MERCHANT will promptly inform its customers, via email, of this situation beyond our control, indicating the reason why the service cannot be delivered within the estimated delivery time.
  5. CONFIDENTIALITY: The data provided by the User will be considered confidential and of limited use by the Website, according to the terms and conditions herein.

However, The MERCHANT may share or transfer the data provided by the User with companies related to The MERCHANT and/or third parties, in order to perform its obligations and offer its services to the User.

The MERCHANT may disclose such information in the following cases: (a) if required by a judicial or administrative authority; (b) if necessary in order to exercise its rights under the Terms and Conditions; (c) if such data is useful for the protection of the rights of third parties; and/or (d) when useful for the protection of the rights, property or safety of The MERCHANT, persons related to it, employees, Users or the general public.

Intellectual and industrial property

  1. The Website and its contents, including designs, texts, graphics, logos, icons, buttons, source code, images, videos, and data compilations, as well as the software, trade names, trademarks, works, illustrations, photographs or industrial drawings and any other signs susceptible of industrial and commercial use (i) are the property and ownership of The MERCHANT and/or third party owners of the same who have duly authorised their inclusion on the Website and (ii) are protected by national and international legislation on intellectual and industrial property.
  2. Under no circumstances shall it be understood that The MERCHANT grants any license or waives, transmits, totally or partially transfers said rights, nor does it confer any right or expectation of rights, and in particular, of alteration, transformation, exploitation, reproduction, distribution or public communication of said content without the prior express and written authorisation of The MERCHANT from the corresponding owners.
  3. The graphic materials, logos, page headers, advertising phrases, button icons, written text and service names that are the property of The MERCHANT may not be used in connection with any product or service that may cause confusion among customers or users and in any manner that discredits The MERCHANT.
  4. Other trademarks not owned by The MERCHANT that appear on this Website belong to their respective owners, as The MERCHANT respects the intellectual property of others.
  5. No product, image or sound may be reproduced, duplicated, copied, sold, resold, visited or exploited for any purpose, in whole or in part, without the prior written consent of The MERCHANT, likewise all information contained in this website is exclusively for the personal use of the customer or user and it may not be copied, modified, reproduced, in whole or in part, sold, published or distributed for commercial purposes or otherwise. It is not permitted to use this website to promote for any commercial purpose, including any advertising or revenue generating activity on websites other than this one.

User Obligations

In general, Users must always act in accordance with the law, good customs and the requirements of good faith, using due diligence and refraining from using the Website in any way that may impede, damage or deteriorate the normal operation of the Website, the property or rights of The MERCHANT, its suppliers, other users or any third party in general. Specifically, and without this implying any restriction to the previous section, during the use of the Website, the User is obliged to:

  1. Provide truthful information about the data requested on the order form.
  2. Not to enter, store or disseminate on or from the Website any information or material that is defamatory, offensive, obscene, threatening, xenophobic, incites violence, discrimination on grounds of race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public freedoms, honour, privacy or the image of third parties and, in general, current legislation.
  3. Not to introduce, store or disseminate through the Website any program, data, virus, code or any other electronic or physical device that may cause damage to the Website, to any of the services, or to any of the equipment, systems or networks of The MERCHANT, of any other user, of the suppliers of The MERCHANT or, in general, to any third party.
  4. Not to carry out advertising or commercial exploitation activities through the Website, and not to use its contents and information to send advertising, or to send messages for any other commercial purpose, or to collect or store personal data of third parties.
  5. Not to use false identities, nor to impersonate the identity of others in the use of the Website or in the use of any of its services, including the use of passwords or access codes of third parties or in any other way.
  6. Not to destroy, alter, use for any other purpose, render useless or damage the data, information, programs or electronic documents of The MERCHANT, our suppliers or third parties.
  7. Not to introduce, store or disseminate through the Website any content that infringes the intellectual or industrial property rights or business secrets of third parties, or in general any content of which it does not hold, in accordance with the law, the right to make it available to third parties.

Applicable law and competent jurisdiction

The conditions of use of the Website are subject to the legislation of Trinidad and Tobago and any disputes arising from the same shall be resolved before the Courts and Tribunals of Trinidad and Tobago, which shall have sole and exclusive jurisdiction over any other forum.

Contact and Notifications

  1. Notifications to The MERCHANT:

For any questions or incidents with the use of the Website, or a purchase you should contact:

By telephone: +1 (868) 498-7597

By email: info@haciendajacana.com

By post: P O Box 6, Port of Spain, Trinidad & Tobago, West Indies

A notification, or any other type of communication to The MERCHANT will only be considered to have been validly sent when it is sent to the above email address.

  1. Notifications to the User:

A notification, or any other type of communication, made to the User, shall be considered to have been validly sent when it is addressed to a virtual address that has been provided by the User or from which the User operates.

You can download the terms and conditions on this page here: